Key Services
Below is general list of service offerings.
Services are customized based on your project's unique needs.
We Can Help With:
New Business Start Up
Creating your business plan with key components like:
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Defining your target customers, services, products, and pricing.
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Define your competition.
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Outline staff roles and responsibilities.
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Plan on how to reach customers.
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Defining your niche, operations, organizational structure, and plans to grow.
Business Operations Planning
It helps to think ahead for what you want and what could happen. We'll you to align this with strategic goals and accomplish key items like:
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Defining key operations
- Staffing requirements/capacity
- Skills gap analysis
- Key processes to document/standardize
- Communications
- Actions and Timelines
- Milestones and phase gates
Business Value Prop - Mission/Vision/Values
Are you revamping your business or starting up from scratch?
Designing a strong value proposition, mission, vision, and values will be a key part to reaching your customers, defining your services, and planning operations.
Mapping Internal Processes
Understand your internal process with process mapping for:
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Documentation, policy creation, on-boarding, training...
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Continuous improvement - discover how processes are actually happening vs how you think they are, to discover gaps or opportunities!
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Mapping requirements for process automation.
Employee Guide Books
These are helpful for training new staff- but they also serve as a place to find information later.
Your staff needs to know what's expected of them regarding time off, absenteeism, sick time, store policies, discounts, emergency plans, promotion/succession, benefits, services, policies and more.
Documentation helps everyone!
Employee On/off-boarding and Training Plans
Have a plan to train existing or new staff. This helps build trust, understanding, and employee retention.
Plans might include a roadmap that covers things like team introductions, where to find information on their own, company policies, company goals, employee roles and responsibilities, mentorship, and more.
Website Content/Review
Does your website or google listing represent what services you offer and how customers can access them? We can help you define what information to share in a way that supports connecting with your customers and improving that interaction from a UX (user experience) point of view.
Social media and SEO is our of our realm of expertise - but we know people who can help you with that.
Mapping Customer Journeys
Do you want to understand how your customers interact with your services?
Mapping their journey, by learning directly from them, can help you find ways to better serve customers and improve their experience. This can help with customer experiences like booking an appointment, payment, ordering, contacting your business, etc...
Satisfaction Surveys
Stay relevant by understanding your company, employees, or customers.
Satisfaction surveys can be a way to learn from different perspectives to find out their needs, drivers, and requirements.
Insights can inform yearly goals, continuous improvement, and the evolution of your business.
New Service, Process, or Program Design
Discover, define, ideate, prototype, and test!
Let's work together to design something new. We can plan a project, set milestones, organize teams, and critique it in process.
Design is all about review, evaluate, and refinement for the best delivery.
Data Collection Planning
Start off on the right foot, or improve your current system of data collection.
We will work with you to define your data requirements, privacy considerations, data collection methods, storage, tracking, analysis and reporting.
Clean data sets you up for success. Data collection and tracking will be defined by your business needs.
Quantitative and Qualitative Research
Using both types of data provides a holistic understanding and informed insights and opportunities.
Various methods can be employed to enrich your research plan!
Cost Savings Analysis
Want to determine potential costs savings? We can look at your data and relevant benchmarks to help your define value through cost savings.
Working with known current and historical data, we can define potential cost saving trends based on relevant variables. This can help provide support for continuous improvement or new services/programs.
Facilitated Workshops
We help design engaging hands-on workshops, motivating teams to align and solve challenges to reach their goals!
We utilize various activities to fit the purpose of your meeting or workshop. We can even provide guidance or assist with planning, delivering, and recapping workshops.
Strategic Planning
We help organizations define strategic goals and objectives that align with their business and customer needs.
We then work to help you plan for what you can control, and discover ways you can be strategic with that plan to compel your customers.
Data Visualization
Working with historical/current data you provide or data collected in a project, we'll derive insights and share them with you in an understandable way.
We can also use your data to forecast potential trends, cost savings, etc. This helps support actionable decision making.
Other Resources
When working with us, if there is something we cannot support due to your budget or our expertise - we will provide you with our trusted resources such as:
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Online resources
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Other professionals
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Local vendors
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Free templates
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etc.
Resume Proof Reading
Need help making your resume stand out? We can review your resume and cover letter against the job you are applying for.
Working with Timbre
1
Before
After you reach out to
us on through our Contact Form, you'll hear from us within 3 business days to schedule an intake call.
The form helps us initially understand your need, so we can decide if we are the right fit for you.
Intake calls help us determine your possible challenges, or explore your goals.
Based on your intake call we will draft an on-boarding plan that may include; a service agreement and quote including payment agreement, project timeline, goals, objectives, metrics, scope, risks, media consent/release form, and a communication plan.
Documents will be drafted with your input to keep everyone on the same page and in the loop. Alignment is key!
Once an initial payment is received project work can begin.
We will keep your project information confidential.
2
During
Project work can be done in-person, virtual, or hybrid. Often we need to see your business in-person if you have a brick-and-mortar location.
We will work with you to find the right amount of time needed to accomplish project milestones while remaining within time constraints. Often our clients are the drivers of how fast work can get done.
Working sessions can range from 30 minutes to 2 hours. Sometimes a short call, simple email, or text message may be needed for informal conversations.
Observations can span 1 hour to a full-day. This depends on how may people we observe, how long their process is, etc.
Working sessions are designed to support project goals, and have activities which maximize our time together, preventing useless meetings.
We promise to be completely transparent about what can be accomplished within given time frames.
We will always provide regular project status updates, and we expect you to commit to communicating with us too.
3
After
Once we conclude work, we'll leave you with an Implementation Plan/Roadmap and tangible Deliverables.
You'll get a digital packet with your plans, templates, and project reports. This can be printed for an extra fee.
We can follow up with you during a post project warranty period of 90 days to check on your progress, and see if adjustments are needed.
Our engagement with you does not have to end there! You can reach out to us for continued follow-ups, or hire us to help you with smaller tasks or items that were deemed out of scope before.
Continuous improvement is an ongoing commitment. Businesses need to stay relevant to their customers changing needs, and changes that happen in your industry.
Our goal is to see your team continually succeed as changes happen.